Bvote voting portal applies a No refund/no return policy. Purchases are non-refundable and we will not refund or credit for any partial or non-use unless you provide us with reliable evidence to demonstrate that you have been billed incorrectly or other situations such as: Payment gateway error; Transaction error but money still deducted...

In case of a failed transaction, the money will be refunded to your account based on the payment gateway's regulations:

Customers can complain and receive information support through the following forms:

Telephone switchboard: 1900 - 5555 - 77

VNPAY Headquarters: 8th Floor, No. 22, Lang Ha Street, Lang Ha Ward, Dong Da District, Hanoi City, Vietnam (Recipient: VNPAY E-Wallet Center)

Fanpage: https://www.facebook.com/VidientuVNPAY/

Email: [email protected]

Please visit the website https://momo.vn/hoi-dap/su-co-va-khieu-nai-ctgr7/su-co-khi-thanh-toan to read the instructions and provide information to the Customer Service department or contact the Complaints Department - Email: [email protected].